Customer Outcomes Manager

Posted 02 June 2025
Salary Up to £65000 per annum + bonus + benefits
LocationEssex
Discipline Compliance & Legal
ReferencePM72992

Job description

A rapidly-growing personal lines insurance business based in Essex is seeking a Customer Outcomes Manager.

This is an exciting time to join the business as you will support the firm's growth while participating in the establishment of a best-in-class customer outcomes team. On a day-to-day basis, you will support the business in fulfilling its duties related to Consumer Duty.

Duties will include:

  • Involvement in the production of papers for Board and Committees
  • Ensuring compliance with Consumer Duty outcomes: products and services price and value, consumer understanding, FCA cross cutting rules and consumer support
  • Liaising with stakeholders to gather required information
  • Developing positive relationships with outsourced partners
  • Working with the business to define their approach to vulnerable customers
  • Working on product governance matters

For this role, you will need experience of working in an insurance business and a working knowledge of Consumer Duty.

This is a hybrid role with 1/2 days each week in the office.