New Vacancy - Claims Adjuster (Marine Cargo)
City of London
Lloyd's Syndicate

I am currently recruiting for a leading Lloyd's Syndicate who are seeking a Claims Adjuster to join their growing Marine team.

This role will be working closely with the Head of Claims to deliver exceptional Claims Handling service from first notice of loss to settlement. You will be handling Claims related to Cargo & Logistics around the globe, so experience is this area is essential. My client is looking for someone with around 5 years experience in this space within the London Market.

Key Responsibilites

• Customer Experience: Deliver exceptional end-to-end service from First Notification of Loss (FNOL) through to claim resolution.
• Claims Handling: Investigate, evaluate, and resolve cargo and logistics claims efficiently and fairly.
• Recovery and Subrogation: Support efforts related to recovery, subrogation, and salvage, maximising outcomes where possible.
• Client & Broker Engagement: Represent the business in interactions with clients and brokers, serving as a trusted advisor on claims-related matters.
• Claims Oversight: Serve as the primary contact throughout the full lifecycle of each claim, ensuring proactive and transparent communication.
• Third-Party Network Management: Oversee and coordinate a network of TPAs, surveyors, and legal partners to support claim outcomes.
• Process Improvement: Continuously analyse and improve internal claims workflows to drive operational efficiency and accuracy.
• Reporting & Insights: Produce regular internal and external claims reports, ensuring clear communication of key metrics and trends.
• Trend Identification: Collaborate with the Partnerships and Data teams to detect emerging claims trends and provide strategic input.