Exclusive Role: Head of Operations (Delegated Authority)
City of London

I am currently partnered with a growing business, who are seeking a Head of Delegated Authority Operations to join their growing team.

This role will focus on a number of key areas in the Delegated space including but not limited to; Operations, People & Culture, Client Management, Governance, Compliance, Sales, Strategic & Financial Management and more.

My client is looking for someone with a deep understanding of Delegated Authority from an operational, sales and technical view to head up a market leading business.

Key Responsibilities

Operational Leadership

• Oversee the implementation of Board-approved strategies and manage day-to-day business and administrative operations.

• Translate strategic business plans into clear operational objectives, monitoring performance against agreed KPIs and budgets.

• Evaluate and optimise internal and external processes to enhance efficiency, scalability, and service quality.

• Provide data-driven insights and analysis to inform strategic decision-making and continuous performance improvement.

People and Culture

• Lead, motivate, and develop a high-performing team, ensuring effective workforce planning, succession planning, and ongoing professional development.

• Deliver and oversee the training and competence framework to ensure employees meet regulatory, technical, and performance standards.

• Manage recruitment and retention strategies to attract top talent while fostering a collaborative, innovative, and accountable culture aligned with organisational values.

Commercial and Client Management

• Oversee the delivery of high-quality services to clients, partners, and capacity providers, maintaining strong relationships with brokers, underwriters, and key stakeholders.

• Review and maintain service pricing structures to ensure competitiveness while effectively managing cost and risk exposure.

• Support business development initiatives by identifying growth opportunities, leveraging strategic relationships, and clearly articulating the organisation's value proposition to prospective clients and partners.

• Represent the organisation at relevant industry forums and events to strengthen brand presence and market reputation.

Governance, Compliance and Risk

• Ensure compliance with all applicable regulatory requirements, senior management obligations, consumer protection standards, and relevant governance frameworks.

• Maintain effective systems, controls, and record-keeping processes to support operational integrity and regulatory oversight.

• Uphold internal policies, procedures, and defined risk tolerances, ensuring appropriate controls and risk management frameworks are embedded.

Strategic and Financial Management

• Collaborate with the Board to develop and execute strategic and operational plans that drive growth, profitability, and sound risk management.

• Oversee financial and operational reporting, ensuring accurate monitoring of performance, costs, margins, and productivity.

• Recommend and implement strategies to enhance commercial performance, operational efficiency, and client satisfaction.