• Conduct thorough assessments of complex North American Property claims across Open Market and Binding Authority business.

• Manage a high caseload of claims, investigating and analysing details to correctly apply policy coverage. Accurately reserve claims in line with company standards, proactively negotiate and settle cases, and consistently uphold Lloyd's/company service expectations.

• Recognise and address customer complaints or expressions of dissatisfaction, ensuring issues are resolved or escalated promptly and in compliance with the company's Complaints Policy and Procedures.

• Oversee and coordinate external service providers, monitoring both quality and costs to ensure technical accuracy and adherence to required service levels.

• Stay current with company policies, procedures, and regulatory requirements, taking responsibility for compliance and maintaining strong awareness of control measures.

• Continuously build and maintain technical expertise and behavioural competencies through personal development activities.

• Foster effective communication and collaboration with internal and external stakeholders-including Underwriting, Actuarial, Brokers, and Key Accounts-on matters such as claim notifications, progress updates, and insured requirements within agreed SLAs.

• Contribute to team development by conducting regular peer reviews and audits.

Experience:

• Experience handling US Property Claims
• In-depth knowledge of property claims management