The Role:

• Making considered and risk-based decisions, ensuring that the right outcomes are achieved through effective oversight and collaboration with the wider team.
• Monitor MAs' adherence to the Claims Principles, promoting a 'best in class' approach to Claims management, identifying and addressing potential claims performance risks, proactively intervening and escalating issues
• Develop and maintain effective working relationships with senior management at managing agents, the Corporation, and other key stakeholders
• Communicate the results of qualitative assessments, fostering open and constructive dialogue
• Utilize claims management information and data to elevate overall performance
• Collaborate and provide quality assurance for claims-related reviews and thematic work

Experience

• Stakeholder management at mid/senior level
• Providing guidance to meet agreed deadlines for multiple stakeholders with competing demands
• Within a Claims, conduct or delegated authority function, at an operational or technical level
• Operational claims management and risk management advisory
• Managing business change project
• London & Lloyd's Market experience